Refund & Delivery Policy

After successful payment, PetFlightPlan generates a planning brief that is available on a request result page, as a downloadable PDF, and by transactional email.

The delivery includes route guidance, checklist items, timing notes, and linked references based on the supported scope of the service.

Delivery is intended to begin immediately after payment confirmation and may require a short processing interval before the result page, PDF, and email are fully available.

If delivery is interrupted because of system issues, customers should use the original request link or contact support for help with a resend.

Because the product is a digital planning brief generated after payment, refunds are generally not offered once delivery has been completed and made accessible to the customer.

If there is a duplicate charge, a technical failure that prevents delivery, or a payment was made in error, contact support and we will review the issue case by case.

The current planner supports cats and dogs for routes involving United States, Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Ireland, Australia, New Zealand, Japan, Singapore, and Hong Kong.

Australia, New Zealand, Japan, Singapore, and Hong Kong are treated as high-complexity destinations that need extra official confirmation, longer timing checks, and close review of the cited sources.

Requests outside the stated scope may not be eligible for delivery and may require a support review before a refund or exception is considered.