Privacy Policy

When you submit a request, we collect the trip details you provide, such as destination region, pet type, count, timing, cabin preference, and your email address.

When you pay, Stripe processes the payment details. PetFlightPlan stores payment-related identifiers and request status, but does not store full card numbers.

We use your intake details to generate the planning brief, create the PDF delivery, send the result by email, and maintain a request history linked to your access token.

We may also retain internal logs required to troubleshoot failed deliveries, failed emails, or invalid request links.

PetFlightPlan uses email delivery providers to send transactional emails, including payment confirmations and final planning brief deliveries.

We retain email delivery status and delivery errors for support, resend, and audit purposes.

We keep request records, generated planning briefs, and payment metadata for as long as reasonably necessary to provide support, resend access, and respond to operational issues.

If you have a data or access question, contact us at support@petflightplan.com.