Contact
Contact
Last updated: 2026-05-28
Use this page if you need help with a result link, PDF resend, payment issue, optional route alerts, or another delivery question.
Support email
Email support: support@petflightplan.com
When contacting support, include your Plan ID, result link, and the email address used for checkout so we can locate the delivery quickly.
What we can help with
We can help resend a result link, resend a delivery email, review PDF access problems, and investigate duplicate charges, route alert subscription issues, or delivery failures.
If a route is outside the supported planner scope, we may respond with guidance on whether the service can still be used or whether a refund review is needed.
Response expectations
Support requests are handled by email. Response timing may vary by workload and time zone.
For urgent travel decisions, always verify official destination and airline requirements directly instead of waiting on a support response.