Contact
Contact
Last updated: 2026-04-06
Use this page if you need help with a request link, PDF resend, payment issue, or another delivery question.
Support email
Email support: support@petflightplan.com
When contacting support, include your request ID and the email address used at checkout so we can locate the delivery quickly.
What we can help with
We can help resend a request link, resend a delivery email, review delivery access problems, and investigate duplicate charges or delivery failures.
If a route is outside the supported scope, we may respond with guidance on whether the service can still be used or whether a refund review is needed.
Response expectations
Support requests are handled by email. Response timing may vary by workload and time zone.
For urgent travel decisions, always verify official destination and airline requirements directly instead of waiting on a support response.